Last changes – 08.02.2022г.

I. Introduction
КОЛАРОВ И СИН 94 ООД (Complex La Casa) respects the privacy of its customers and ensures the protection of their personal data. This Privacy and Personal Data Protection Policy (hereinafter referred to as the “Privacy Policy”) has been prepared and is based on the current Bulgarian and European legislation in the field of personal data protection.

This Privacy Policy governs the processing of personal data of individuals or representatives of legal entities of our customers or potential customers, as well as users of our website: (“Site”), in connection with the services provided by ” Complex La Casa ”, including provided through and available on the Site.

This Privacy Policy, together with the General Terms and Conditions of Use of the Website, the Cookies Policy and any other documents mentioned on the Site, sets out the rules that Complex La casa will follow when processing personal data, which we collect from you or for you, or which you provide to us. This Privacy Policy does not affect, restrict or revoke your rights under the Personal Data Protection Act (“PDPA”) or other relevant legislation.

If you have any questions or comments about this Privacy Policy, please contact us at 0897 84 84 40.

Please read this Policy carefully before using the Site or providing your Personal Data, whether electronically on the Site or on paper, as by agreeing to your Personal Data you agree to its terms. If you do not wish us to process your personal data in the manner described in this Privacy Policy, please do not provide it to us. The provision of personal data by you is voluntary, in order to use certain services provided by us and the use of the Site and / or access to it, as well as in order to shop online on the Site.
Please note that in some cases we will not be able to provide you with the service and / or sell the product you have requested if you do not provide us with the necessary information. Please also keep in mind that in certain cases your consent to the processing of personal data may not be necessary if Complex La casa has another legal basis, e.g. fulfillment of normatively established obligations.

II. Who processes and is responsible for your personal data?
КОЛАРОВ И СИН 94 ООД is a company registered in the Commercial Register at the Registry Agency with UIC BG204953998, with registered office and address: Villa Zona, 30-Ta 11, Varna, which collects, processes and stores your personal data under the conditions of this Privacy Policy.

1. Intro

1.1 We are committed to protecting the privacy of our visitors to the site. In this statement, we explain how we will accept your personal information.

1.2 We will ask you to agree to the cookies we use in accordance with the terms of this policy when you first visit our site. By using our website and agreeing to our policy, you agree to the cookies we use in accordance with the terms of this policy.

2. Collection of personal information

2.1 We may collect, store and use the following types of personal information:

(A) Information about your computer and your visits when using this site (including your IP address, geographic location, browser type and version, operating system, length of visit, pages visited);

(B) Information you provide to us when registering on our site (including email address);

(C) Information you provide when completing your account on our site (including your name, address, telephone);

(D) Information related to all purchases you make of our (products / services) or any other transactions (including your name, address, telephone number, email address);

(E) Information contained in or related to any communication made / transmitted through our website (including the content of the communication, communication metadata);

(F) Any other personal information you choose to send to us;

2.2 Before disclosing personal information to another person (third party), you must obtain permission from that person, both for the disclosure and for the processing of their personal data in accordance with this policy.

3. Use of your personal data

3.1 Personal information provided to us by you will be used for the purposes set out in this policy.

3.2 We may use your personal information to:

(A) We administer our site and business;

(B) Customize our site for you;

(C) To be able to use the services of our website;

(D) So that we can provide you with the services purchased through our site;

(E) To send declarations, invoices and payment reminders to you, and to collect payments from you;

(F) For sending off-marketing commercial messages;

(G) To send email notifications that you have requested or expected;

(H) To send marketing communications related to our business (or the business of carefully selected third parties) that we believe may be of interest to you, by mail, email or similar technology (you may inform us at any time, if you no longer need marketing communication);

3.3 If you send us personal information for publication on our site, we will publish it in accordance with the license you provide to us.

3.4 We will not provide your personal information to third parties for any purpose without your express consent.

4. Disclosure of personal information

4.1 We may disclose your personal information to any of our employees, insurers, professional consultants, agents, suppliers and subcontractors as reasonable and necessary for the purposes set out in this policy.

4.2 We may disclose your personal information:

(A) To such an extent that we are required to do so by law;

(B) In connection with any ongoing or future litigation;

(C) To exercise or protect our legal rights (including providing information to others for the purpose of combating fraud and reducing credit risk);

(D) To the buyer (or prospective buyer) of any business or asset that we sell (or intend to sell);

4.3 Except as provided in this policy, we will not provide personal information to third parties.

5. International data exchange

5.1 The information we collect may be stored, processed and transferred between each of the countries in which we work to enable us to use the information in accordance with this policy.

5.2 The information we collect may be transferred to the following countries, which do not have data protection laws equivalent to those in force in the European Economic Area: the United States, Russia, Japan, China and India.

5.3 Personal information that you post on our website or submit for publication on our website may be disseminated, via the Internet, worldwide. We cannot prevent the use or misuse of such information by others.

5.4 You expressly agree to the transfer of personal information described in this section 5.

6. Preservation of personal information

6.1 This section 6 describes the data retention procedures that have been set up to ensure that we comply with the legal obligations regarding the retention and deletion of our users’ personal data.

6.2 The personal information we process for any purpose must not be stored for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this section 6, we will retain documents (including electronic documents) containing personal data:

(A) To such an extent that we are required to do so by law;

(B) If we believe that the documents may be relevant to all current or future litigation;

(C) To exercise or protect our legal rights (including providing information to others for the purpose of combating fraud and reducing credit risk);

7. Protection of personal information

7.1 We will take reasonable technical and organizational measures to prevent the loss, misuse or deletion of your personal information.

7.2 We will store all personal information you provide to our password-protected servers.

7.3 All electronic financial transactions concluded through our site will be protected by encryption technology.

7.4 You agree that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data transmitted over the Internet.

7.5 You are responsible for retaining the password you use to access our website;

8. Changes

8.1 We have the right to update this policy from time to time by posting a new version on our website.

8.2 You may review this page from time to time to ensure that you are satisfied with any changes to this policy.

8.3 We may notify you of changes to this policy by email or through a personal messaging system on our website.

9. Your rights

As a registered user, you have access to your account at any time to view and update your personal information, ie. your personal data. You may also contact us to request that we update or delete your personal information and limit its processing.

In connection with the processing of personal data, you have the following rights, which you can exercise at any time while storing or processing your personal data by sending an application electronically to:

9.1 You may request that we provide you with any personal information we hold about you. Provision of such information will be subject to:

(A) Payment of fees if the information is to be sent by physical medium or otherwise that requires payment of fees.

(B) We may ask you for appropriate proof of your identity. For this purpose, we usually require a photocopy of your notarized ID card. phone).

9.2 We may not disclose any personal information that is requested to the extent permitted by law.

9.3 You may inform us at any time not to use your personal data for marketing purposes.

9.4 In practice, by using our services and website, you agree that we use your personal information for marketing purposes. We will give you the opportunity to opt out of the use of your personal data for marketing purposes.

You have the right to request:
– a copy of your personal data and access to them at any time;
– to correct without undue delay your inaccurate personal data, as well as data that are no longer up to date;
– your personal data in a form convenient for the transfer to another controller of – personal data, or ask us to do so without being hindered by us (right of portability);
– your personal data to be deleted without undue delay in the presence of any of the legal grounds for this;
– restrict the processing of your personal data, in which case your data will only be stored but not processed. Our refusal to limit will be explicit only in writing, and we are obliged to motivate it with a legitimate reason;

You also have the rights to:

– to withdraw your consent to the processing of your personal data at any time by a separate request addressed to Complex La Casa, in the case of processing based on a given consent;
– object to the processing of your personal data;
– object to automated processing, including profiling;
– not be subject to a solution based solely on automated processing, including profiling;

9.5 You have the right to appeal to the supervisory authority
You have the right to lodge a complaint directly with the supervisory authority, and the competent authority is the Data Protection Commission.
If you wish to lodge a complaint regarding the processing of your personal data by Complex La Casa, you can do so on the contact details of the Administrator or directly on the Data Protection Officer (on the contact details above).

9.6 Automated processing and profiling
When you visit our Site, we use automated processing to tailor products and services to your needs in the best possible way.

9.7 Objection to use for direct marketing
You have the right to object to the future processing of your personal data for the purposes of direct marketing and advertising, as well as to their disclosure to third parties and their use on their behalf for the purposes of direct marketing and advertising, by withdrawing your consent. anytime. For this purpose, you can send an e-mail requesting to stop using your data for direct marketing purposes to:

9.8 Can you refuse to provide personal data to Complex La Casa and what are the consequences?
In order to enter into a contract with you and / or to provide you with the requested products and / or services and / or to deliver the ordered goods in accordance with our legal and subsequent contractual obligations, Complex La Casa needs certain data to identify the country under the contract, her proxy, contact details, payment details.
Failure to provide such information will prevent us from entering into a contract with you.

In order to make a purchase from our Site and to deliver the goods or services ordered by you, you must have created an account on the Site. During the account creation process, Complex La Casa needs certain data to identify you, contact details, payment details. Failure to provide such information impedes your ability to purchase and deliver goods or services.

10. Third Parties

10.1 Our site contains hyperlinks to and details of third party websites.

10.2 We have no control over them and are not responsible for the privacy policies and practices of third parties.

11. Updating the information

11.1 Please let us know if the personal information we hold about you needs to be corrected or updated. Send an inquiry to

12. Cookies 

12.1 Our site uses cookies.

12.2 A cookie is a file containing an identifier (string of letters and numbers) that is sent from a web server to a web browser and stored by the browser. The ID is then sent back to the server each time one of the server pages is loaded.

12.3 Cookies may be “permanent” cookies or “session” cookies: permanent cookies will be stored by the web browser and will remain valid until the expiration date, unless they are deleted by the user before the expiration date; the session cookie, on the other hand, will expire at the end of a user session when the web browser is closed.

12.4 Cookies обикновено не съдържат никаква информация, която лично да идентифицира даден потребител, но лична информация, която се съхранява за вас може да бъде свързано с информацията, съхранявана в и получена от бисквитки.

12.5 We use both types of cookies on our website.

12.6 Most browsers allow cookies to be blocked. The user is free to block them at any time.

12.7 Blocking all cookies will have a negative impact on the usability of many sites.

12.8 If you block cookies, you will not be able to use all the features of our website.

12.9 You can delete cookies already on your computer;

12.10 Deleting cookies will have a negative impact on the usability of many sites.

In order to provide our products and services, we collect and process your personal data. We also process them in order to fulfill legal obligations.

In the event that you refuse to voluntarily provide the requested personal data, Complex La Casa will not be able to provide its products and services, so for example you will not be able to receive food delivery.

Changes to the Privacy Policy

We may need to update this Privacy Policy from time to time in response to changing legal, technical or business processes.

We encourage you to periodically review this page for the latest information on our privacy practices.

In the event that as a result of changes in these Privacy Policy, new purposes of personal data processing or other circumstances requiring your explicit consent are provided, we declare that we will notify you by sending a letter by e-mail to the e-mail provided by you, with which we kindly invite you to confirm or refuse to give consent.

This will give you the opportunity to stop using some or all of the services and / or to exercise your rights, some of which are expressly stated above.

This privacy policy has been adopted by КОЛАРОВ И СИН 94 ООД and is effective from 08.02. 2022