These terms and conditions describe the relationship between the owner of delivery.complexlacasa.com and the users of the electronic service that the platform offers (food delivery). When you use or order from this website, you are bound by these terms and our privacy policies. These conditions are subject to change. It is your responsibility to read them periodically.
Owner of the website delivery.complexlacasa.com is the company КОЛАРОВ И СИН 94 ООД.
КОЛАРОВ И СИН 94 ООД is a commercial company registered in the Commercial Register at the Registry Agency with UIC BG204953998, with registered office and address of management: Villa Zona, 30 30-Ta Str., Varna.
WORKING TIME
You can place your orders from 12:00 to 22:00, every day.
REGISTRATION
You do not have to register to use the service, but for your convenience you can do so both on the website and during the order.
PRODUCT CHOICE
The products we offer are divided into categories – salads, soups and appetizers, pasta and risotto, pizzas, main dishes, parlenki, side dishes, desserts and drinks. The platform gives you a visual idea of the dishes offered, current prices and weights. When you make your choice, press the ORDER button, which is located below the product photo. Automatically after pressing the button the product is added to your basket. This is the path you need to take to place your order.
The basket contains all the products you have chosen from the menu. From there, you will have the option to delete a product later if you want to opt out or add a new one before the order is shipped. From the cart you have the opportunity to add different sauces. There you will see the final amount due. The whole menu has a 10% discount.
DELIVERY
Deliveries are made only within the following regions – Breeze, Rest, Trakata, Euxinograd, St. Constantine and Helena, Vinica, Manastirski Rid, Alen Mak and Kabakum. Within 45 to 60 minutes, your order will be delivered to the address you specify. There may be a delay in traffic and at peak hours. You will be notified if other unforeseen delay situations arise. Please be understood! We will do our best to reach you by express. Delivery for orders under BGN 10. is worth BGN 2, and for orders over BGN 10. delivery is completely free.
PAYMENT
The methods of payment are cash on delivery, payment by card at a POS terminal upon delivery, or payment by card through the website when ordering.
RETURNS
When you receive your order, be sure to check the integrity and appearance to see if they meet the standards in the presence of the courier. You can always state your objection, if a situation has arisen, by calling 0897 84 84 40.
OVERALL
Cookies are small text files that are saved on your computer when you visit our website. If you access this website at another time, your browser will send back the contents of the cookies to the respective provider and thus allow the terminal device to be re-identified. Reading cookies allows us to design our website optimally for you and makes it easier for you to use it.
DISABLING AND DELETING COOKIES
The browser allows you to delete all cookies at any time. To do this, please refer to the help features of your browser. This may result in certain features of our website no longer being available to you.
Certain cookies are required so that we can securely provide our services through the website. This category includes, eg:
– Cookies, which identify or authenticate our users;
– Cookies, which temporarily store certain user data (for example, the content of an online form);
– Cookies, which store certain user preferences (eg search settings or language settings);
– Cookies, which store data to ensure the smooth playback of video or audio content.
ANALYTICAL COOKIES
We use analytics cookies to record user behaviour and statistically evaluate these actions.
ADVERTISING COOKIES
We also use cookies for advertising purposes. User behaviors created with such cookies (e.g., clicking on banner ads, visits to subpages, entering search queries) are used by us to show you ads or offers that are tailored to your interests. “advertising based on individual interest”).
THIRD PARTY ADVERTISING COOKIES
We also allow other companies to evaluate our users’ data through advertising cookies. This allows us and third parties to show interest-based ads to users of our website that are based on an analysis of your usage behavior (e.g., clicks on banner ads, subpages visited, queries entered), such as this is not limited to our online offers.
“COOKIES” ON REFERRAL
Our referral tracking partners set cookies on your computer (referral cookie) if you have reached our website through advertising with that partner. These cookies usually expire after 30 days. In the event that you visit certain pages we host and the cookie has not yet expired, we and the relevant conversion tracking partner may see that a particular user clicked on the ad and was redirected to our page.
The information collected through the referral cookie is used to generate referral statistics and to determine the total number of users who clicked on the relevant ad and were redirected to a page that has a referral tracking tag.
Google Analytics
We need statistical information on the use of our website to make it more accessible, to measure measurements and to conduct market research.
For this purpose, we use the web analytics tools described in this section.
The user profiles created by these tools, using analytics cookies or by evaluating log files, do not contain personal data. The tools either do not use users’ IP addresses at all or shorten them immediately after collection.
The providers of the tools process the data only as processors of personal data according to our instructions, and not for their own purposes.
Keep in mind that for tools that use opt-out cookies, the opt-out feature is associated with the device or browser and is therefore valid for the end device or browser currently in use. If you use multiple end devices or the browser, you must select the denial function on each end device and in each browser used.
In addition, you can generally prevent the creation of user profiles by disabling the use of cookies.
